Tel: 0191 4611 788

Terms & Conditions

1. Definitions

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Premier Healthcare & Hygiene Ltd of NE11 9EP, UK;
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2. Conditions

2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3. Ordering

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described as you go along the order process.

4. Price and Payment

4.1 The Price of the Goods shall be that stipulated on the Seller's Website. The price is exclusive of VAT and delivery charges (where applicable).
4.2 The total purchase price, including VAT and delivery charges will be displayed at the checkout prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods. If these differ from the details, description and/or price shown on the Website the Buyer shall be entitled to cancel the order.
4.4 Payment of the Price plus VAT and delivery charges must be made in full before dispatch of the Goods.
4.5 Card payment may be made by: MasterCard, Switch American Express and Visa. Payments are also accepted by PayPal, BACS and cheque. If payment is made by cheque, please allow 5 working days for the clearance of the cheque. Goods will only be dispatched at the time of clearance. Please make all cheques payable to Premier Healthcare & Hygiene Ltd.
4.6 In the case of other sales, payment of the Price plus VAT and delivery charges shall be due within 30 days of the date of receipt of the invoice supplied by the Seller.
4.7 If any sum payable is not paid when due, that sum will bear interest from the due date until payment is made in full at 4% above Santander Plc base rate from time to time and the Seller will be entitled to suspend delivery of subsequent orders and any agreed discounts until the outstanding amount has been received.


5. Rights of Seller

5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


6. Age of Consent

6.1 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.


7. Warranty

7.1 Premier Healthcare & Hygiene Ltd (The Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 12 months, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in writing, the Seller will repair or replace the defective goods, if required to do so, provided that:

  • they are returned carriage paid to the Seller's premises; and

  • it is proved to the Seller's satisfaction that the defect is due to inferior workmanship or material.

7.2 The warranty excludes defects caused by misuse or neglect or arising from wear and tear and applies only to Goods bought directly from the Seller.

7.3 The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions. All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law. In no circumstances (other than death or personal injury caused by the sellers negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.

7.3 The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in Writing.

8. Delivery

8.1 Goods supplied within the UK will normally be delivered within three working days of receipt of order subject to stock availability.
8.2 All Goods will be despatched by the most appropriate route. Where a Buyer suggests an alternative route or places an order for Goods outside the normal schedule, the Seller shall have the right to charge the entire cost of delivery, irrespective of the value of the Goods.
8.3 Deliveries will be made to the reception desk and/or ground floor at the Buyers stated delivery address. Any special delivery requirements or difficulties in delivering (e.g. narrow doorways, stairs, and restricted access) should be made known to the Seller at the time of placing the order and may be subject to additional costs. The Seller cannot accept responsibility for any difficulties in delivery as a consequence of information or lack of information supplied by the customer.
8.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.5 The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.


9. Retention of Title

9.1 All goods supplied by the Seller to the Buyer shall remain the property of the Seller until such time as the Seller has received payment in full for the goods and of all other moneys due to the Seller from the Buyer. After delivery of the goods to the Buyer or his nominated sub purchaser, the Goods shall be at the Buyer's risk and the Buyer shall insure those goods against loss or damage. Until such full payment is received the separate identity of those goods shall be maintained by the Buyer.
9.2 Until such time as title of the goods shall pass to the Buyer in accordance with the foregoing provision, the Seller shall be entitled at any time to repossess the goods whether with or without notice and the Seller and its employees or agents shall have the right at any time to enter upon the premises of the Buyer for the purpose of effecting such repossession.

10. Cancellation and Returns

Please refer to our Returns information page for more information.

11. Carriage Charges

11.1 The Seller reserves the right to make a small order charge of £6.45 ex VAT (£7.74 inc VAT) towards the carriage of orders under £125.00 ex VAT (£150.00 inc VAT).
11.2 Any orders that are not to main land UK may incur additional costs. These will be advised to the Buyer prior to the Goods being dispatched.

12. Limitation of Liability

12.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
12.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.


13. Waiver

13.1 No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


14. Force Majeure

14.1 The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


15. Changes to Terms and Conditions

15.1 The Seller shall be entitled to change these Terms and Conditions at any time.


16. Company Details

Premier Healthcare & Hygiene Ltd, 5 Lloyd Court, St Omers Road, Gateshead, Tyne & Wear, NE11 9EP.
VAT no: GB 856398669
Company Registered Number 05388166