Shipping policy
United Kingdom Deliveries
Deliveries start from £5.00 for orders under £50.
| Details | Zone A | Zone B | Zone C | Zone D |
|---|---|---|---|---|
| Carriage Charges | £5 below £50 Free over £50 |
£5 below £50 Free over £50 |
£10 below £50 £5 over £50 |
£15 below £50 £10 over £50 |
| Postcodes Covered | All England & Wales | DD, DG, EH, FK, G, KA (exc. KA27–28), KY, ML, TD, AB1–16, AB21–25, AB30, AB39, PA1–19, PH1–3 | BT | AB31–38, AB41–56, HS, IV, KA27–28, KW, PA20–50, PA60–78, PA80, PH4–44, PH49–50, ZE1–3, Isle of Man, Guernsey, Jersey |
| Postcode Surcharges | Isle of Wight PO30–41 Isle of Scilly TR21–25 £5.99 |
– | – | – |
International Deliveries
Customs Charges
Orders shipped outside the UK may be subject to import duties and taxes, which are set by the customs authority in the destination country.
Carriage Charges
Carriage will be charged on all orders shipped outside of Mainland UK. Deliveries outside of the UK will be sent using the most economical service available.
European Deliveries
Prices stated below and in checkout are based on consignments of up to 20kg in weight. Any item being shipped over this will be subject to further costs.
Should additional carriage charges and/or shipment fees need to be applied, we will contact you after you place your order with further information.
| Country | Transit Time* (Days) | Charge |
|---|---|---|
| Austria | 3-4 | £17.85 |
| Belgium | 2-3 | £15.25 |
| Bulgaria | 5-8 | £18.25 |
| Croatia | 4-6 | £18.95 |
| Czech Republic | 2-4 | £18.25 |
| Denmark | 3-5 | £18.25 |
| Estonia | 5-8 | £18.25 |
| Finland | 5-8 | £24.25 |
| France | 3-4 | £23.75 |
| Germany | 2-3 | £16.25 |
| Greece | 8-10 | £21.50 |
| Hungary | 3-4 | £18.75 |
| Italy | 4-6 | £17.25 |
| Latvia | 5-8 | £16.25 |
| Lithuania | 5-8 | £15.75 |
| Luxembourg | 2-4 | £16.75 |
| Netherlands | 2-3 | £13.50 |
| Poland | 3-5 | £15.75 |
| Portugal | 4-7 | £24.95 |
| Republic of Ireland | 2-3 | £14.50 |
| Romania | 4-7 | £19.25 |
| Slovakia | 3-5 | £17.25 |
| Spain | 3-5 | £22.25 |
| Sweden | 3-5 | £23.75 |
*From date of dispatch.
Worldwide Deliveries
For deliveries outside of Europe, our default cost is £54.95 which will cover items up to 2kg in weight. Any item being shipped over 2kg in weight will be subject to further costs.
Should additional carriage charges and/or shipment fees need to be applied, we will contact you after you place your order with further information.
Additional Information
Special Instructions
You may add a comment in ‘Delivery Comments’ prior to checkout with special instructions for delivery e.g. Please leave in porch.
Tracking Your Order
When your order has been dispatched using a tracked service, you will receive an email &/ SMS with the details you have provided from DHL with your tracking information.
Order Dispatches
Our aim is to dispatch your order as soon as it is complete. If your order is placed before 1pm on workdays, we will endeavour to have it dispatched the same day if all items are in stock. Orders placed after 1pm or on Weekends & Bank Holidays will be dispatched the next working day if your order is complete.
Direct from Supplier Products
Some products displayed on our site are not held in stock and will instead be ordered and shipped directly from the supplier/manufacturer. Estimated delivery times are displayed on the product page next to the product status.
Please be aware that the estimated delivery time is not a guarantee and may vary depending on stock availability.
Backorders
There may be some items that we do not hold in stock, this may be due to selling irregularities, items too large and/or expensive items such as medical refrigerators.
We have close working relationships with our suppliers where we receive regular deliveries of goods which allow us to fulfil backorders usually within a few days.
If you require a more accurate delivery time, please contact us.
Part Dispatches
It is our policy to deliver orders when they are complete where possible. If your item is not in stock you will receive a message at checkout.
We received regular deliveries from our supplier networks which allows us to receive backordered items into stock within a few days.
If your order is on backorder and you would like to arrange a part dispatch, please contact us.
Problems With Your Delivery
Our dedicated warehouse team strive to ensure all parcels are packaged appropriately to ensure damage does not occur during transit, however, we appreciate damage during transit can happen.
If you have received your delivery in unsatisfactory condition, please email us at [email protected] or call us on 0191 4611 788 and one of our friendly team will be happy to deal with this for you as a priority.
Returns
For further information regarding returns, please visit our Returns page.
*Shipments to non-UK Mainland addresses, oversize consignments, shipments containing liquids and/or hazardous goods may be subject to further charges and/or transaction fees. We will contact you prior to dispatch with more information.
Premier Healthcare & Hygiene Ltd will not accept liability for loss, damages or expenses arising from the delayed delivery of any goods.
All prices quoted exclude VAT where applicable.