Tel: 0191 4611 788

Privacy Policy

Privacy policy

The purpose of this statement is to explain to you what personal information we collect, how we may use it and the steps we take to safeguard your right to privacy whilst providing you with the best online shopping experience.

Premier Healthcare & Hygiene Ltd is committed to respecting the privacy of our customers and all visitors to our site and maintaining the security of any personal information received. We strictly adhere to the requirements of the data protection legislation in the UK. By using the Premier Healthcare website you are agreeing to the policies detailed below.

What information does Premier Healthcare collect?

Premier Healthcare & Hygiene Ltd collects and stores your personal information when you create an account. An account is created when you make a purchase or register for an account. When creating an account, we will ask you for the following information; your first and last name, your e-mail address, basic address information, telephone number and a password. If you are making a purchase, we will ask you for your delivery address (if different), and credit card information.

We only request a telephone number so that we can contact you if there is a problem with your order. We never use telephone numbers to cold call and sell you additional products. You have the option to withhold personal information that is not strictly required for the order process. We will only contact you with your consent.

Your email address is used to identify you as an individual customer. Used in conjunction with your password, you email address enables you to log on to your customer account.

We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging on to “My Account” which can be found at the top of each page.


What happens to my information?

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

All personal information is stored behind a network of secure servers and is only accessible to a select few Premier Healthcare personnel who have special access rights.

All credit/debit card information supplied by you is transmitted by Secure Socket Layer (SSL) technology. If you want to check our security certificate you can do so using one of the following methods, whilst in a secure area of the Premier Healthcare website:

Microsoft Internet Explorer 4 or later: Click on the gold padlock to the right of the address bar on your browser.

Telephone Payments

When paying over the telephone we will ask you for information relating to you credit card to allow us to manually process your payment. We do not store any information given to us over the telephone. You will be sent a copy of your credit card receipt along with your invoice. The merchant copy of the receipt is destroyed after being processed through our accounting system.

Email

By contacting us via email you are consenting to receive email form Premier Healthcare & Hygiene Ltd in response to your enquiry. This does not constitute opting in to our email or direct mail lists.

Does Premier Healthcare share my information with third parties?

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

Cookies

We use a technology called "cookies" as part of a normal business procedure to track patterns of behavior of visitors to our site. This helps us to gather web site statistical data, such as which pages are visited to allow us to personalize your shopping experience and make improvements to the website. A cookie is an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

Questions.....

If you have any questions about our privacy policy please contact us at info@premierhh.co.uk